Terms and Conditions

1. Introduction

Welcome to Cloudcrest Creations. These Terms and Conditions govern your use of our website and the purchase of products from our store. By placing an order, you agree to be bound by these terms.

2. About Us

Cloudcrest Creations is a small, independent online store offering custom-designed apparel and accessories, including print-on-demand products fulfilled by third-party providers.

3. Products

All products are made to order. Due to the nature of print-on-demand production, slight variations in colour, size, and placement may occur.

We make every effort to ensure product descriptions and images are accurate, but we do not guarantee that your device’s display will accurately reflect the product.

4. Pricing and Payment

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

We accept secure payments via trusted third-party payment providers. By submitting payment details, you confirm that you are authorised to use the chosen payment method.

5. Shipping and Delivery

We ship to multiple countries including the United Kingdom, United States, Canada, Australia, and New Zealand.

Shipping times are estimates and may vary depending on location and production times. As products are made to order, fulfilment may take several business days before dispatch.

We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

6. Returns and Refunds

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.

If you receive a faulty or incorrect item, please contact us within 14 days of delivery with photographic evidence. We will arrange a replacement or refund where appropriate.

7. Order Cancellations

Orders may only be cancelled within a short window after purchase. Once production has started, cancellations are no longer possible.

8. Intellectual Property

All designs, graphics, and content on this website are the property of Cloudcrest Creations and may not be reproduced, distributed, or used without permission.