Privacy Policy – Cloudcrest Creations – 90s inspired bold Clubwear

Last updated: April 2026

Cloudcrest Creations (we) operate the website https://shop.cloudcrestcreations.com. We are committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and protect your information in accordance with the UK GDPR and applicable UK data protection laws.

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1. Who we are

Cloudcrest Creations is an online retail store selling custom-designed clothing and accessories.

If you have any questions about this policy, you can contact us at:
Email: [email protected]

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2. What data we collect

We may collect and process the following personal data:

Information you provide directly

• Name

• Billing and shipping address

• Email address

• Phone number (if provided)

• Order details

Payment information

Payments are processed securely by third-party providers. We do not store your full payment details.

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Automatically collected data

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent

• Referring website

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3. How we use your data

We use your data to:

• Process and deliver your orders

• Communicate with you about your order

• Provide customer support

• Improve our website and services

• Send marketing communications (only where you have consented)

• Measure and improve advertising performance

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4. Legal basis for processing

We process your data under the following lawful bases:

• Contractual necessity – to fulfil your order

• Legal obligation – for accounting and tax purposes

• Legitimate interests – to improve our business and prevent fraud

• Consent – for marketing and cookies (where required)

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5. Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience and analyse website usage.

These may include:

• Essential cookies (required for the website to function)

• Analytics cookies

• Marketing and advertising cookies

We use services provided by Google, including:

• Google Analytics

• Google Ads

These services may collect information about your interaction with our website to help us understand performance and improve advertising.

You can manage your cookie preferences through our cookie consent banner.

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6. How we share your data

We may share your data with trusted third parties, including:

• Payment processors

• Shipping and fulfilment providers (e.g. print-on-demand partners)

• Website and hosting providers

• Analytics and advertising providers such as Google

We only share the minimum data necessary and ensure appropriate safeguards are in place.

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7. International data transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

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8. How long we keep your data

We retain your personal data only as long as necessary:

• Order data: up to 6 years (for tax/legal reasons)

• Marketing data: until you withdraw consent

• Analytics data: typically anonymised or retained for limited periods

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9. Your rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)

10. Cookies

We use cookies to:

• Ensure the website functions correctly

• Analyse traffic and performance

• Improve user experience

You can manage or disable cookies through your browser settings. More details are available in our Cookie Policy.