Cloudcrest Creations – Returns & Refunds Policy

At Cloudcrest Creations, every item is made to order specifically for you once your order is placed. This allows us to reduce waste and offer unique, custom-designed products.

Because of this, we do not accept returns or refunds for:

Change of mind
Ordering the wrong size
Personal preference (e.g. not liking the design or fit)

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will resolve this as quickly as possible.

Please contact us within 14 days of delivery and include:

Your order number
A clear photo of the issue
A brief description of the problem

Once confirmed, we will offer either:

A free replacement, or
A full refund

In most cases, you will not be required to return the item.

Exchanges

As all items are custom-made, we do not offer standard exchanges.

However, we provide the following options:

Option 1 – Customer-Paid Exchange

If you would like a different size or colour, you may return the unused item to us and place a new order.
Return shipping costs are the responsibility of the customer.

Option 2 – One-Time Courtesy Exchange

If the sizing is significantly incorrect and this is your first order, please contact us.
We may offer a discounted replacement at our discretion.

If We Made a Mistake

If you receive:

The wrong item
The wrong size
A misprinted or defective product

We will replace the item free of charge, and a return will usually not be required.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Frequently Asked Questions

Are all products made to order?

Yes. Each item is printed individually for your order, helping reduce waste and support sustainable production.

Can I return an item if I don’t like it?

As items are custom-made, we cannot accept returns for personal preference.
However, if there is an issue with your order, we will resolve it promptly.